This is the question we get asked most often :)
Everything you need to know about MUSE:
What is IPL hair removal?
IPL stands for Intense Pulsed Light. It is a hair removal technology that uses pulses of light to target the melanin in the hair and act on the follicle.
With successive uses, the goal is to progressively reduce hair growth, making it grow slower, finer, and in smaller quantities.
MUSE uses IPL technology to enable this treatment to be done in the comfort of your home.
How does IPL work?
IPL works thanks to a pigment in the hair called melanin. Just like a dark surface absorbs more heat on a hot day, melanin helps the hair absorb the light emitted by the device’s flashes.
This light stimulates the hair to enter its resting phase, interrupting its growth cycle. The result is smoother, progressively hair-free skin.
Intense Pulsed Light (IPL) hair removal devices use this technology to break the hair cycle and help reduce regrowth over time.
What is the difference between laser and IPL?
Both laser and IPL use light energy to act on hair pigment, but they work in different ways.
A professional laser uses a more specific and concentrated wavelength, while IPL uses a broader spectrum of light.
One of the main advantages of a home IPL device like the MUSE is that you can carry out sessions and maintenance at home, without having to travel or make frequent appointments at a clinic.
How long does it take to see results with IPL?
Results vary from person to person, but you may start to notice changes in the first few weeks of use, such as slower growth, reduced density, and finer hairs.
With MUSE, hair reduction is gradual and depends on factors such as hair colour and thickness, skin tone, the treated area, and the hair growth cycle.
Some areas may respond more quickly than others.
What are the advantages of at-home IPL hair removal?
At-home IPL hair removal allows you to perform sessions at your own pace, without appointments and without frequent trips to beauty centers.
With MUSE, you can treat different body areas, adjust between 5 intensity levels, and use the Ice Cooling function, designed to make the experience more comfortable.
After the initial treatment phase, you can continue with maintenance sessions whenever necessary.
Does IPL hair removal hurt?
The sensation varies from person to person and also depends on the intensity used and the body area.
Normally, IPL causes a sensation of warmth or a slight prick during the flash, but it should not be intensely painful.
MUSE includes Ice Cooling technology, which helps cool the treatment area and reduce discomfort during use.
We recommend starting at a lower intensity and gradually increasing it according to your tolerance.
Is IPL hair removal permanent?
IPL provides progressive and long-lasting hair growth reduction, but we cannot guarantee that no hair will ever grow back.
The body can develop new hairs over time due to hormonal factors, age, genetics, or other changes.
After achieving the desired results, occasional maintenance sessions may be necessary.
How often should I use MUSE?
We recommend using the device two to three times a week for the first month for best results. After that, you can use it once every two weeks or once a month for maintenance sessions, as needed.
It is important to respect the recommended interval between sessions and avoid overtreating the same area.
After the initial phase, sessions can become less frequent and be performed only as maintenance when you start noticing new growth.
Does IPL have side effects?
After a session, slight redness, a sensation of warmth, or temporary skin sensitivity may occur.
These reactions tend to be temporary.
It is important to always follow MUSE's instructions, perform a patch test on a small area before the first use, and avoid using the device on irritated, damaged, or recently tanned skin.
If you are taking medication or undergoing treatments that increase your skin's sensitivity to light, consult a healthcare professional to confirm if IPL is suitable for you.
Can I use IPL on my face?
MUSE can be used on certain areas of a woman's face, provided the instructions in the manual are followed.
It should never be used too close to the eyes or directly on the eyes.
Before treating your face, always check that your skin tone and hair colour are compatible with IPL and perform a patch test on a small area first.
Does IPL work on hormonal hair or hair associated with PCOS?
IPL can help reduce the growth of dark hair associated with hormonal factors, including in people with Polycystic Ovary Syndrome.
However, IPL acts on the hair and the follicle, not on the hormonal cause of PCOS.
Therefore, when there is a hormonal component, maintenance sessions may be necessary over time.
Want to know more? Read our guide on IPL, PCOS and hormonal hair.
Who shouldn't use IPL?
IPL is not suitable for all skin tone and hair colour combinations.
Before using MUSE, always consult the compatibility chart available on the product page and in the manual.
Do not use the device over tattoos, very dark moles, sunburnt skin, wounds or irritated areas.
In case of pregnancy, dermatological condition, photosensitising medication or doubt about the use of IPL in your specific case, we recommend medical advice before starting treatment.
Does IPL work on all hair types?
No. IPL relies on the melanin in the hair to work.
Therefore, it tends to be more effective on darker hair with sufficient contrast to skin tone.
White, grey, red or very light hairs contain little melanin and may not respond adequately to IPL treatment.
Always consult the compatibility chart before purchasing or using MUSE.
Can I use MUSE on any part of the body?
MUSE can be used on various areas, including legs, underarms, bikini line, external intimate area and certain areas of the female face.
There are, however, areas where IPL should not be used.
Consult the manual before the first use and always follow the specific instructions for each area.
About your orders:
What is the delivery time?
After shipping, the estimated delivery time is:
Portugal: 7–16 business days
Europe: 7–16 business days
You’ll receive an email with a tracking code as soon as your order is shipped.
How long does it take for the order to be shipped?
Orders are processed within 2–3 business days after payment is confirmed.
During promotional periods or high-volume times, processing may take slightly longer.
How can I track my order?
As soon as your order is shipped, you’ll receive an email with a tracking link to follow the delivery in real time.
If you can’t find the email, check your spam folder or contact our customer support at info@mindfulmuse.eu
Can I return my order?
We accept returns within 60 days of receiving your order.
For the return to be accepted:
- The product must show no signs of use
- It must be returned in the original packaging
- Proof of purchase must be provided
To start a return, email info@mindfulmuse.eu
Once the return is approved, you’ll receive an email with a shipping label and instructions on where to place your package.
Who pays for the return shipping?
Return shipping costs are the responsibility of the customer, except in cases of defective products or order errors.
Can I cancel or change my order?
If the order hasn’t been processed yet, we can try to cancel it or change the details.
Contact us as soon as possible after purchase at info@mindfulmuse.eu
What happens if my order arrives damaged?
If the product arrives damaged, email us within 48 hours of delivery with:
- Photos of the product
- Photos of the packaging
We will resolve the issue as quickly as possible.
What if I enter the wrong address?
If you notice an error in the address, contact us immediately at info@mindfulmuse.eu
After the order is shipped, we cannot guarantee any changes.
Does the device come with a warranty?
Yes, we offer a 1-year warranty against manufacturing defects.
If any technical issue arises, contact us at info@mindfulmuse.eu and we’ll be happy to help.
Is shipping free?
Yes. Mindful Muse offers free shipping on orders covered by the shipping conditions currently available in the store.
Final shipping and delivery information is presented at checkout before you complete your purchase.
What payment methods can I use?
The available payment methods are presented at checkout and may include options such as card, Multibanco, and installment payment methods, when available.
The options presented may vary depending on the country, order value, and the availability of the respective payment provider.
Can I pay for MUSE in installments?
When the Klarna option is available at checkout, you can split the payment according to the conditions presented by Klarna.
Approval and available payment options are determined directly by the payment service provider.